Return & Refund Policy

At DaKine Peptides, we are committed to providing quality research products and reliable customer service. Because our products are intended for research and laboratory use and may be sensitive to handling, storage, and environmental conditions, returns and refunds are subject to the terms outlined below.

1. Research Products

All DaKine Peptides products are intended strictly for research and laboratory use only.

Due to the nature of research materials, we generally do not accept returns of products that have been opened, used, altered, or improperly stored after delivery.

Customers are responsible for reviewing product information and ensuring that the products they order are appropriate and legally permitted for their intended research purposes.

2. Eligibility for Returns

A return may be considered in circumstances such as:

  • The wrong product was shipped

  • The product arrived damaged

  • The order was incomplete

  • The product has a verified quality issue

  • Another issue was confirmed to be caused by an error on our part

Any return request must be reviewed and approved before the product is sent back.

3. Damaged Products

If your order arrives damaged, please notify us as soon as possible after delivery.

We may request photographs of:

  • The shipping package

  • The shipping label

  • The product packaging

  • The damaged product

  • Any other relevant evidence

This information may be required to determine whether the issue occurred during shipping or before delivery.

4. Incorrect Products

If you receive a product different from what you ordered, please notify us promptly.

After reviewing the order and confirming the error, we may provide an appropriate resolution, which may include sending the correct product or issuing a refund where applicable.

5. Opened or Used Products

For safety, quality-control, and research-integrity reasons, opened or used products generally cannot be returned.

Products that have been exposed to inappropriate temperatures, moisture, contamination, or other unsuitable conditions may also be ineligible for return or refund.

6. Refund Requests

Refund requests are reviewed individually based on the circumstances of the order.

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase, unless another arrangement is agreed upon.

Processing times may vary depending on the payment provider or financial institution.

7. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is the result of an error on our part, a confirmed defective product, or another circumstance where a refund of shipping charges is appropriate.

Additional shipping costs resulting from an incorrect address or customer-requested delivery changes may be the customer’s responsibility.

8. Non-Returnable Circumstances

Returns or refunds may not be available when:

  • The product has been opened or used

  • The product has been improperly stored or handled

  • The customer ordered the wrong product

  • The customer changed their mind after receiving the product

  • The product was purchased for an unlawful or unauthorized purpose

  • The package was delivered to the address provided by the customer

  • The customer failed to comply with applicable import or shipping requirements

  • Damage resulted from improper handling after delivery

9. International Orders

Customers placing international orders are responsible for understanding the laws and import requirements of their destination country.

If a package is delayed, rejected, confiscated, returned, or destroyed by customs or another governmental authority because the customer did not comply with local requirements, a refund may not be available.

Customs duties, taxes, import fees, and other charges imposed by the destination country are generally the customer’s responsibility.

10. Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the shipping carrier.

Where appropriate, we may work with the carrier to investigate the shipment.

A package confirmed as delivered by the carrier does not automatically qualify for a refund.

11. Return Authorization

Do not send products back without first receiving return instructions from DaKine Peptides.

Unauthorized returns may not be accepted or processed.

If a return is approved, we will provide the applicable return instructions and any required information.

12. Return Shipping

If the return is required because we shipped the wrong product or the product arrived damaged or defective, we may provide an appropriate return shipping solution.

For other approved returns, the customer may be responsible for return shipping costs.

13. Refund Processing

Once an approved return or refund request has been reviewed and finalized, refunds will generally be processed through the original payment method.

The time required for the refund to appear in your account depends on the payment processor, card issuer, bank, or other financial institution.

DaKine Peptides does not control the processing time of third-party financial institutions.

14. Product Quality Concerns

If you believe a product has a quality issue, please provide your order information and a detailed description of the concern.

Where applicable, we may request the product’s batch information, photographs, packaging details, or other documentation to investigate the matter.

Quality concerns are evaluated individually based on available information and applicable product documentation.

15. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing or shipment. However, cancellation may not be possible once an order has been processed or transferred to the shipping carrier.

16. Store Credit or Replacement

In certain circumstances, we may offer a replacement product or store credit instead of a monetary refund.

The available resolution will depend on the circumstances of the order and the nature of the issue.

17. Research Use Only

DaKine Peptides products are intended strictly for research and laboratory use only and are not intended for human or veterinary use.

Nothing in this Return & Refund Policy changes the intended use or regulatory status of our products.

18. Changes to This Policy

DaKine Peptides reserves the right to update or modify this Return & Refund Policy at any time.

Changes will be posted on this page with an updated “Last Updated” date. Customers are encouraged to review this policy periodically.

19. Contact Information

If you have questions about a return, refund, damaged product, incorrect order, quality concern, cancellation, or any other issue related to your purchase, please refer to the Contact Us page for the appropriate contact information and available communication methods.